Thank you for shopping at Greenfinindia.com
The following terms are applicable for any products that You purchased with Us.
Refund – Cancellation Policy
Kindly Make an Unboxing Video of the Received Parcel of Your Order / Products Unboxing video is mandatory.
Without the Unboxing video, we can not help you. (!Most Important!)
If you received a Damage / Defective Product(s) & you want to Return it / Replacement of
it / Refund it, Please provide us the Unboxing Video 1st.
We can ask for more short videos or photos too ( If needed ) to provide the best experience & trustworthy
service to our customers. Please keep all Received materials from the parcel/ Box till you didn’t receive any resolution.
Important Returning Scenario – If you didn’t pack it well as we did & we received that product in damaged condition, We can’t help you. For transparency between us, we always make
an unboxing video of each return received the parcel.
Cancellation Policy
An easy cancellation process is available for all our esteemed customers. You can cancel your order
ONLY before the product has been shipped. Your entire order amount will be refunded. Read Refund Policy For more details.
You can cancel an order by contacting us on WhatsApp support.
Please note that the complete order needs to be
canceled. We do not accept Partial order cancellation requests. How can place a cancellation request?
Cancellation requests can be raised only before the time we dispatch your order. Once your product has been dispatched, you can’t make a cancellation request. If you wish to cancel your order, you can simply contact us on WhatsApp with your order id OR email address, and ask us for cancellation. ONLY Valid cancellation reasons are acceptable.
Once we receive a cancellation request, we will refund you as per our Refund Policy. Kindly read it carefully
My order was canceled by greenfinindia.com Why? –
We deeply regret the inconvenience caused due to the cancellation of the order. The following reasons may be after the cancellation of your product:
The product was not available with us or nearest
expiry (if any product has).There was an inaccuracy in pricing. Incomplete Phone Number or an address provided by you.
Payment is not Received
You Tried Lots of times to place the same order.
We will inform you about the cancellation of the order via e-mail or SMS if your order has been canceled.
Our team will contact you for additional information if the order is canceled due to inaccurate or less
information from your side.
After canceling an order, I have made up my mind to retain the product. What to do now?
You can contact us on WhatsApp support to cancel your cancellation request. If the replacement has been dispatched, you can reject the replaced item when the delivery boy attempts to deliver the item to Your doorstep
Return Policy
Returns and Replacements are done free of cost if ONLY wrong products or damaged products are received by the customer.
Return Intimation: You can contact us via WhatsApp within 2 days from the date of delivery. The details of the return (Order number or E-mail address, courier
docket No or AWB No, and a valid Reason for Return) should be mentioned.
Request for product return shall be accepted only if the product is damaged or when a wrong product has been shipped. In such a case, the buyer can either wait for re-shipment or re-placement of the product or request for payment refund which would be initiated within 7 working days.
How can place a replacement request?
You can apply for a replacement within 2 days of the delivery. For raising a replacement request due for any reason, you just need to contact us on WhatsApp support along with the details of your product. Once the replacement request is made, we will initiate the process and ensure that the replacement is made at the earliest. Please ensure that the product is unused, no damage, with the original packaging, and has receipt or invoice with it.
Please note that replacement will be made only after thoroughly investigating the reason for which you want to replace the product.
If I get a wrong product, can I get it replaced ? We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive a wrong product; you can certainly raise a request for replacement.
If I am not satisfied with the quality of the product. Can I get it replaced?
This can’t be generalized. Since greenfinindia.com is dealing mainly with pet food and other pet accessories, it is expected from you that you are placing your order after carrying out thorough research. Still, if you raise a request for return or
replacement if you are not satisfied with the quality of product; our quality team will cross-check with the thorough quality inspection methods. If our team finds that your request is genuine and replacement can be made, it will be processed at the earliest
I have requested a replacement, when will I receive it?
Once you have raised a replacement request, our
team will investigate to check whether the product is eligible for replacement or not. Once confirmed, replacement process will be initiated soon. We will Once you have raised a replacement request, our
team will investigate to check whether the product is eligible for replacement or not. Once confirmed, replacement process will be initiated soon. We will notify you regarding the same via E-mail or SMS. The next expected delivery date will be mentioned in the E- mail/SMS. Keeping in mind the value of your precious time, we try to replace the product in the minimum
time period possible.
Refund Policy
Especially for COVID-19 situations. If your area is in Lockdown & in whatever condition we are fail to ship your order, you will get full refund or 4% less ( transaction charges from total order vale – via Original payment of mode.
Request for Refund shall be accepted only if the product is damaged / Defective / Received wrong product has been shipped. Your refund will be initiated by us within 7 business days of receiving the refund request and authorization of the refund.
In Case of Refund, we will Deduct 4% transaction
charges from your total Order Value & Rest Amount refund you If the Problem is from Our ( greenfinindia) side the
4% transaction charges will not be deducted and you will get the Full Amount. Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after
initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and
external couriers.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: greenfinaqua@gmail.com
By visiting this page on our website: https://greenfinindia.com/ By phone number: 9496 979715 (call/WhatsApp)
0495 2990614
Address – Greenfin Aqua And Farm Calicut Madvoor Rd, Pullaloor, Tachoorthayam, Kozhikode, Kerala 673585